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Virtual Receptionist & Phone Answering Services Australia Sydney

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

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The platform can deal with follow-up, and list building calls with ease. You can set custom hold music to amuse callers while on the line. It has actually trained virtual receptionists who can manage consumer Frequently asked questions and other complex inquiries. Users can get the live chat history and transcripts. It charges a one-time setup cost, and the activation can take up to 2 business days.

one-second increments, English and Spanish Answering service, Live web chat, Virtual receptionist, Live web chat, Virtual workplace, Plans begin at $50 a month. No Voice, Country is the finest phone answering service for small companies with USA-based agents. The services likewise work across building, property, and medical firms.

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Pat, Live delivers 24/7 customer support from Monday to Friday, basic working hours to increase your customer's fulfillment. Every Pat, Live plan features a devoted telephone number and helps consumers with regularly asked concerns. It provides extra services like tailored call scripts, patching, and a history of every call.

It has virtual receptionists that take messages and transfer calls to your cell phone or workplace extensions (professional phone answering service). The live call transfer and covering the caller straight to the ideal extension, individual, or department. Virtual assistant personnel can take and deliver client messages. Response, First uses system monitoring to track phone alerts or email notifications.

Organizations can access call reports and recordings in real-time. The service cancellation terms are not constant with the industry standard. One-second increments, English and Spanish, Answering service, Virtual receptionist, Call center services, Plans start at $30 a month. No Abby Connect is among the best small company answering services with a successful supervisor and team to respond to company calls.

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Organizations can set customized voicemails for their consumers by means of Abby Connect. Abby users can call and text on the Abby, Go mobile app. It can schedule repeating live call handling guidelines on your account. The variety of staff member you can set on the account is not restricted. Abby Connect does not have any call barge and call whisper.

You can filter out spam or Robocalls using the spam blocker. The team can arrange, cancel, and reschedule consultations with callers on your behalf. Answering Service Care can digitally record phone call and gain access to them for later referral. It has an on-call calendar that updates the personnel about on-call schedules.

Live Answer An automated answering service can turn customers away if they choose to speak with a live individual! Often you require more then a voice mail. Ozetel is proud to use live answering services at super budget friendly rates and with the versatility to suit your particular service needs. Do not miss your valuable client calls, have the Ozetel call representatives take the call for you when you are hectic or unavailable.

85 each YES YES YES Common frequently asked question's Rather of wasting labour hours and investing in training, you can have inbound calls responded to by Ozetel's professional personnel. Don't let your calls go unanswered. Using the Ozetel telephone answering service as a front line team is easy and you get these fantastic functions; 1.

Remember, the transfer is a live response "blind" transfer. This indicates that when the call has actually been transferred on to an external phone number, we can not obtain the call if the external number does not respond to. Speak with the Live Answering service professionals today if you need further information.

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Call 159 and follow the triggers or SMS ON to 159 Dial ** 004 * 0411000160 # on your phone's main calling app and press the Call button.

In other words, each time your business line rings, it's a chance to make money. On the customer's end, a few things are as aggravating as not having the ability to reach a service when you require to. When consumers can not get a hold of you, they might lose faith in your brand.

They should come with stellar, confirmed recommendations and have experience in in-office and virtual interactions - local phone answering service. There's the old stating that in order to earn money, you need to invest cash. But when it comes to outsourcing your service interactions to a virtual answering service, investing cash saves money. Here's why.

But utilizing one can conserve your organization money in ways that, in the long term, make the expenses connected with an answering service more than worth it. Taking your business communications out of the office conserves you on overhead expenses related to: If you employ an in-office receptionist to handle your calls, you'll need a place for them to work.

But outsourcing to a virtual assistant business eliminates that duty (virtual telephone answering service). How your organization handles its communicationwith consumers, with vendors, and with others in your communitygoes a long way toward forming its track record. business answering service. Phone lines that ring and sound, calls that are never ever returned, and messages that don't get delivered are all things that can make the public concern the stability of your business.

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Undoubtedly there's a much better usage of their talents and skills - phone answering. Virtual assistants are a chance to off-load the lengthy work of being a modern-day service with contemporary interactions requires. Working with a virtual phone assistant is a chance to step away from the telephone and return to what is very important: running your organization.

2 It allows you to preserve remarkable customer care by providing you with a record of what your customer requires. In turn, this allows you to anticipate their future requirements in addition to the requirements of other consumers. Fortunately, call recording is a service many virtual phone answering assistants provide.

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But if you partner with the best answering service, they can handle your online chat functions for you. Using your consumers the chance to communicate with you in the language they're most comfy with is a level of customer support that can develop client trust and commitment. Partner with an answering service that uses services in other languages aside from English.

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That's how we help small companies grow and flourish. We offer people-powered interactions services for small companies that require a helping hand. Integrating exemplary client service with the most recent innovation, we're making it much easier than ever for your small company to attain industry outcomes. Prepared to find how Nexa can improve your company? Get going today.



In the last few years service has actually become very competitive and you require to try to find any opportunity where you believe that you might be able to get a competitive edge on the opposition. Signing your service up for a phone answering service - business answering service with is a really excellent method for your company to get that competitive advantage over your competitors.

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When you have a terrific answering service that you can forward a lot of those time squandering calls to you will have a considerable amount of time to focus on tactical tasks. Our qualified professional telephonists can figure out the time losing calls and the unimportant phone calls and divert the essential calls across to you or your team to action.

Trusted by more than 25,000 businesses, from sole traders to major corporations

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